Refund policy
Refund Policy
At Vorali, we stand behind the quality of our products. If you're not completely satisfied with your purchase, we offer a 30-Day Money-Back Guarantee.
30-Day Returns
You may request a return within 30 days of receiving your order.
To be eligible for a refund:
- Your request must be made within 30 days of delivery.
- The product must be returned in its original packaging where possible.
- Please include your order number when contacting us.
How to Request a Refund
To start a return, please email us at:
Include the following information:
- Full name
- Order number
- Reason for your return
Our team will provide you with return instructions.
Refunds
Once your returned item has been received and inspected, we'll notify you of the outcome.
If approved, your refund will be processed back to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery. We'll work with you to resolve the issue as quickly as possible.
Shipping Costs
Unless the item is faulty, damaged, or incorrect, customers are responsible for the cost of return shipping.
Original shipping charges are non-refundable unless required by applicable consumer law.
Change of Mind
If you've changed your mind, you're welcome to return your order within 30 days, provided it meets the eligibility requirements outlined above.
Contact Us
If you have any questions about our Refund Policy or need assistance with a return, please contact us at:
Email: voralistore@gmail.com
We're committed to making the returns process as simple and hassle-free as possible.